Industry Guides
DPDP Compliance for SaaS Companies
SaaS-specific DPDP guidance: Data Fiduciary vs Processor roles, customer data handling, vendor management, and compliance workflows.
By: ConsentLog Research
Published: 9 September 2026
Last reviewed: 9 September 2026
9 min read
Data Fiduciary vs Processor
SaaS platforms often have dual roles:
As a Fiduciary (for own data)
Customer account data, product usage, support interactions
As a Processor (for customer data)
Data your customers collect and store in your platform
Customer Data Handling
Your customers are Data Fiduciaries. You must:
- Provide tools for consent management
- Enable data access/correction/deletion requests
- Implement security features
- Support audit and compliance documentation
Data Processing Agreements
Execute Data Processing Agreements with customers covering:
- Processing scope and instructions
- Security safeguards
- Subprocessors and data transfers
- Data subject rights support
- Breach notification
Key Takeaways
SaaS companies must balance Fiduciary and Processor obligations. Help customers succeed in DPDP compliance.
Sources & Further Reading
Digital Personal Data Protection Act, 2023
Parliament of India
https://indiacode.gov.in/act/c058fa9f-eaf0-4ca3-98f1-3443b087bca9/sectionsBuilding your DPDP compliance infrastructure?
ConsentLog helps Indian businesses operationalize DPDP consent requirements across their systems. Learn how we're approaching consent infrastructure.